As a business owner, you probably know what it means to “wear many hats,” especially if you run a retail business. You have to run your store, take care of orders and customers, boost online presence, and just about anything else. The list to accomplish is endless.
You probably know that it would be better for your business if you spent your time doing what you love most, like building and growing your brand. But those days, even the most boring tasks are important for keeping things running smoothly in your business.
Virtual assistants, or VAs, can help you in these situations. There are whole businesses that focus on doing the things you need help with. Let us take a look at some ways how a virtual assistant can help your retail business.
Product Photography
A virtual assistant works remotely across the globe. While a VA cannot take product photos, the right VA can help edit and keep them in order. A virtual assistant can handle your content and materials to free up your valuable time.
Marketing and Community Engagement
We have discussed several times the importance of digital marketing. Unless you operate an incredibly well-known local business, it is impossible to succeed without purposeful promotion. Even so, a robust internet presence may make a significant impact.
Marketing and talking to potential customers are important for retail success. The good old way of handing out flyers and encouraging good word-of-mouth is still effective. However, technology amped up sales and influencers’ markets through digital marketing.
In recent years, digitalization has been one of the biggest drivers in the retail sector. E-commerce has changed the world and forced even the most successful local businesses to have an online presence.
It will continue to grow from here on out. The epidemic taught business owners to be hands-on with even the most basic tasks. The digital realm became even more important. It is okay if you have no idea where to begin. Even if you have always been a one-person team, now might be the best time to hire a virtual assistant.
A number of virtual assistants specialize in marketing. They can manage your social media accounts, gather and arrange material, compose content, and even manage your Facebook and Google Ads campaigns. Keep in mind that the more expertise you want from your virtual assistant, the higher the rate will be (but not as expensive as in-house employees), but outsourcing tedious chores so that you can concentrate on expanding your business is nearly always worth the investment.
Handle Customer Support Functions
Many business owners spend an average of 3% of their working hours dealing with customers. With everything else on your plate, it is easy to oversee customer service. Although that is perfectly understood, if you want your business to expand and keep your clients, constant connection with your clients is a must.
Regardless of the size of your business, it is always a good idea to hire a virtual assistant to handle your customer support. A virtual assistant with excellent customer service skills can support consumers by responding to their inquiries through phone, live chat, email, and social media. They may respond in real-time to inquiries from clients who are on the verge of making a purchase, handle dissatisfied customers with care, handle missing shipments, and much more.
A virtual assistant may guide customers through the sales process while they are still on your website, therefore increasing conversion rates by giving support at the time of sale. In addition, while interacting with your customers, they may discover chances for cross-selling and upselling.
Handle Stock, Orders, and Deliveries
Managing orders, stock, and shipping usually takes the most time and is the most boring, but important. If you only want to outsource one part of your business, it will work too. It is usually the easiest to outsource because it is clear, so it is unlikely that you and your virtual assistant will have any problems. Delegate tasks such as taking orders, preparing invoices, and other day-to-day tasks.
A virtual assistant can also handle returns and exchanges for your retail store. They could use your email address to communicate directly with customers and suppliers to set up swaps, exchanges, and refunds.
Integrate Website Updates
Make sure you choose a virtual assistant with expertise in website maintenance and updates. Consistently updating your online store is crucial to the success of your business, therefore having a VA can support you in many ways. A virtual assistant can check for broken links, upload the highest quality picture formatting, make pricing adjustments, add new services, update for ongoing promotions, and post the most recent news about your products or services.
VAs for E-commerce and retail owners
A virtual assistant provides support from the customer service department, and creatives, to do administrative work. Each virtual assistant has its own set of skills and expertise that can match your business requirements.
VALUE Virtual Assistants provides trustworthy and reliable, multitalented virtual assistants. They are professionals whose job is to take care of these little problems for you.
Take charge of your time and put your attention on building your brand, and we will take care of tedious and time-consuming tasks.
Talk to us, click the BOOK NOW button below.
