Client Frequently Asked Questions
Hiring Process
Our virtual assistant provides an array of services to help you save more time for you to focus on more important decisions by organizing and completing tasks efficiently in services such as marketing, administrative, financial, customer services, and many more! Book a call through the button found on the lower right corner of your screen.
We have a wide range of service categories such as marketing, administrative, financial, customer services, and information technology. If the task can be done through a computer, a virtual assistant can assist you with it. Our service doesn’t stop there as we have a new service called Bilingual services - to help you have smoother communication between Spanish-English clients and exhibit our care for our partners through our Virtual Assistants. We'll also provide ongoing support to you and your virtual assistant to keep productivity and motivation consistently great through our VALUE engagement programs.
Our virtual assistants differ in rate depending on their experience and skills set but still stay affordable and competitive compared to other virtual assistant companies around the world. We range from 8 USD up to 16 USD per hour and also have an initial setup fee of 300 USD per virtual assistant to get your VA's ready for work with you!
Yes, we start by our initial consultant though a quick phone call or zoom meeting. Once we are done with the consultation, we will shortlist and endorse VA resumes. You get a chance to review their experience and portfolio. Afterwards, we also conduct interviews with the candidates to help you better decide on proceeding with our services.
Our virtual assistants undergo a 90 days probationary period that is covered by the 300 USD initial setup fee, on which the virtual assistant can be replaced if they do not meet your expectations for the position. Our team will then start shortlisting other candidates for replacement completely FREE!
Most of our VA’s are available to start immediately and will take 3-5 business days to prepare agreements and onboard the virtual assistants. Once you have decided to hire our virtual assistant, we can proceed with the agreements and onboarding.
Yes! When you hire a virtual assistant in the Philippines, you gain access to highly skilled professionals at competitive rates compared to local hiring, allowing businesses to maintain quality while optimizing budgets. For detailed pricing tiers and inclusions, visit our Pricing page.
Unlike traditional hiring, which requires lengthy recruitment, onboarding, payroll setup, and infrastructure costs, remote staffing solutions provide a fully managed and flexible alternative. Instead of building an in-house team, businesses gain access to pre-vetted professionals without long-term employment overhead, while maintaining productivity and performance standards.
We maintain high standards through a structured recruitment process, careful candidate screening, and continuous performance monitoring. Each virtual assistant in the Philippines is supported by account management, regular evaluations, and attendance tracking to ensure consistency and accountability.
Absolutely! Whether you need part-time, full-time, or specialized support, our plans are structured to adapt to your operational requirements. You can review the available options and choose what fits your business best here.
Our pricing includes recruitment, onboarding support, performance monitoring, payroll processing, and ongoing account management. Instead of managing everything independently, you receive fully managed remote staffing. See a complete breakdown of inclusions here.
The overall cost depends on several elements, including the complexity of tasks, the level of expertise required, and the number of hours allocated. Compared to hiring in-house staff, engaging remote support reduces expenses related to recruitment, benefits administration, and workplace overhead.
Full details are available on our Pricing page.
Our plans are structured to provide flexibility while maintaining service stability. During your consultation, we’ll clarify the engagement terms so you can choose a setup that aligns with your operational needs and budget expectations under our transparent virtual assistant pricing model.
Yes. One of the advantages of working with us is simplified administration. We handle payroll processing and structured oversight so you can focus on managing outcomes rather than employment logistics.
A virtual assistant (VA) is a remote professional who supports businesses with administrative, customer service, marketing, creative, technical, and operational tasks. Through virtual assistant outsourcing, businesses can delegate daily responsibilities to skilled professionals such as Filipino virtual assistants allowing teams to save time, improve efficiency, and focus on growth.
You can contact us directly through our Contact page to request custom pricing or ask questions about hiring an affordable virtual assistant. Our team is happy to discuss your needs and recommend a pricing plan that fits your workload and budget.
Getting Started
If you find yourself overwhelmed with repetitive tasks, missing growth opportunities, or spending too much time on operational work, it may be time to consider virtual assistant outsourcing. Businesses of all sizes, especially growing teams and founders, can benefit from structured support.
Costs vary depending on the scope of work, required expertise, and hours needed. Compared to traditional hiring, virtual assistant outsourcing significantly reduces recruitment expenses, payroll complexities, and overhead costs. We offer transparent pricing structures designed to provide long-term value through scalable remote staffing solutions.
Expanding internally requires long-term financial commitments, including recruitment costs, workspace allocation, statutory benefits, and equipment investment.
Remote staffing enables your business to remain agile by allowing for adjustments in manpower without increasing overhead, thereby improving cost control and resource allocation.
Timelines depend on your requirements, but most clients can begin the matching and interview process within a few days after consultation. Once you select your VA, onboarding is structured to ensure a smooth and efficient start.
It helps to identify the tasks you want to delegate, the skills required, your preferred working hours, and expected outcomes. The clearer your goals, the easier it is for us to recommend the right remote staffing solution.
Yes! Our remote staffing solutions are designed to be flexible. You can increase hours, expand responsibilities, or add additional team members as your operations evolve.
Typically, clients provide access to the tools they already use. However, we can guide you on recommended systems to maximize efficiency and ensure your affordable virtual assistant can integrate seamlessly into your workflow.
Our involvement does not end once your virtual assistant’s onboarding starts. We provide ongoing support that includes dedicated account supervision, performance tracking, attendance monitoring, payroll coordination, and access to a probationary replacement option if needed.
As a managed remote staffing provider, we focus on ensuring smooth collaboration, operational consistency, and long-term alignment with your business goals.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
The Philippines is one of the top global destinations for virtual assistant services, with one of the world’s largest English speaking populations and a strong professional work culture. Hiring Filipino virtual assistants allows businesses to reduce costs without sacrificing quality, while benefiting from reliable communication, cultural compatibility, and flexible remote staffing solutions compared to local hiring.
Our Filipino virtual assistants provide support across a wide range of services, including administrative tasks, marketing, customer service, finance, healthcare support, IT assistance, and more. We match each business with an affordable virtual assistant based on specific needs, ensuring the right skills and experience for long-term success.
Yes. You can learn more about our company, values, and management approach on our About Us page. We specialize in managing Filipino virtual assistants using structured processes guided by Japanese work standards, ensuring consistent quality, accountability, and dependable performance.
Yes. We regularly offer career opportunities for professionals interested in remote work and long-term client partnerships. Visit our Careers page to explore open roles and learn how to join our growing team of Filipino virtual assistants.
Growth & Value
If you’re evaluating why hire a virtual assistant, consider the cost savings on recruitment, office space, benefits, and equipment. Remote staffing allows you to stay lean while maintaining operational efficiency.
A virtual assistant supports better time management by handling routine tasks, allowing teams to focus on higher-value work. Over time, this reduces burnout and improves overall productivity, especially in fast-paced environments.
It also delivers cost efficiency while enabling businesses to concentrate on strategic growth instead of day-to-day administrative demands.
Many businesses choose to hire a virtual assistant in the Philippines due to strong English proficiency, cultural compatibility, professional work ethic, and cost-effective service structures, without compromising quality. The country also has a large, skilled talent pool with experience supporting international clients across various industries, which makes it easier to find reliable support that integrates smoothly into existing workflows while maintaining consistent communication and performance standards.
Yes. When you factor in recruitment costs, benefits, office space, and equipment, remote staffing often proves to be significantly more cost-efficient. Our structured virtual assistant pricing allows you to access skilled professionals without the overhead associated with traditional employment.
Hiring a virtual assistant in the Philippines gives businesses access to highly skilled professionals with strong work ethics at competitive rates. Benefits include increased productivity, improved operational efficiency, scalable support, flexible working arrangements, and reduced overhead costs. Virtual assistants also provide access to specialized skills helping businesses and startups grow more efficiently.
Our virtual assistant pricing is designed to be flexible and transparent. You only pay for the actual hours worked, plus a one-time setup fee for onboarding. By offering affordable virtual assistant support through skilled Filipino professionals, we help businesses control costs without compromising on quality or reliability.
VALUE Virtual Assistants offers more than basic staffing. We provide fully managed virtual assistant outsourcing, combining skilled Filipino talent with Japanese work culture standards. Our ongoing management, performance monitoring, and structured support ensure consistent results, accountability, and long-term value for our clients.
Management & Working with the Virtual Assistant
A dedicated virtual assistant means that you will only have one person that will report to you per position that you are looking for. In this way, we get to build a good long term relationship and have consistent outcomes from our virtual assistant.
You can use your preferred platform for communicating with your virtual assistants. We would start by connecting through email and zoom meetings and switch to instant communication tools once settled and onboarded.
Our virtual assistants follow your preferred time zone and holidays. They report on a specific schedule we have settled on and you can align this within your business hours or have them work past your business hours and 24 hours operation for your company. If you need assistance on the weekends or on holidays, we can make arrangements for you by letting us know in advance.
To help our clients and Virtual Assistants to work accordingly in provided time, we will be providing a monitoring platform so you can check the activities of your Virtual Assistant.
All of our virtual assistants undergo a strict assessment process from initial screenings and required documents submission. We can also do background checks to ensure they are qualified and safe to trust working in your business. Furthermore, our VAs sign an agreement with us that includes a non disclosure agreement. You can also provide your own NDA provided that we will be the one handling documentation for it.
If you find yourself overwhelmed with repetitive tasks, missing growth opportunities, or spending too much time on operational work, it may be time to consider virtual assistant outsourcing. Businesses of all sizes, especially growing teams and founders, can benefit from structured support.
Costs vary depending on the scope of work, required expertise, and hours needed. Compared to traditional hiring, virtual assistant outsourcing significantly reduces recruitment expenses, payroll complexities, and overhead costs. We offer transparent pricing structures designed to provide long-term value through scalable remote staffing solutions.
Billing and Invoicing
For payment settlement, we accept bank transfer, credit/debit cards, using our Wise bank account details. The payment currency will only be billed by USD - US dollars.
Overtime and holiday pay rate will be applied when you request it to your virtual assistant and agreed by both parties before the intended schedule. Overtime rate is 25% higher and Holiday rate is double the regular rate of the VA.
We will bill you in advance for the monthly service of the VA and invoices will be sent 15 days prior to the intended month of VA work.
We don’t have any other hidden charges, you will only pay the hourly rate of the VA multiplied by the worked hours of VA.
No. We believe in straightforward and transparent virtual assistant pricing. The rate you see reflects the service structure provided, including recruitment, onboarding support, and management oversight. Any optional add-ons will be clearly discussed beforehand.
We accept secure and straightforward payment options, including bank transfers, credit or debit cards, and payments via our Wise account details. All payments are billed in USD (United States Dollars).
During your consultation, our team will also walk you through the billing cycle, invoicing process, and available payment methods to ensure full transparency and flexibility