Virtual assistants were limited with general, daily administrative tasks. But the concept is no longer the same now. As times change, the scope of tasks a virtual assistant can do increases. VAs have expanded their skills so they can cater to the ever growing demands of your business. You can scale up your business by hiring a virtual assistant.
A business should be able to adjust to the expanding needs of the clients and customers. After all, growing a business is one of the goals. It sounds easier said than done. An expanding enterprise means additional resources — both financial and human.
Scale Up with a Virtual Assistant
Business owners can delegate routine but time consuming tasks to a virtual assistant. On top of the generic skills, the new generation of VAs can lend an extending hand with the businesses’ critical areas like digital marketing, customer support, and financial reports.
Online Presence
In the age of social media and digital marketing, online presence is everything. Customers and clients can easily be reached with an established online presence. Businesses who nailed digital marketing right aimed for their target audiences and reached their ROIs.
Building an online presence can begin with a website. It continues to managing social media accounts, and requires a lot of time. Plus, it is a progressive process. In short, it is never done.
Digital marketing can start with the most common tool: a website and its content. Contents include blogs, and writing blogs involves a lot of process. Research, editing, and proofreading to name a few. Uploading the article in the website requires additional processes too. But before the article can connect to its targeted audience, the article has to adhere to SEO guidelines.
An online presence also covers social media and email marketing. This is one of the reasons why virtual assistants come handy. Virtual assistants who specialize in digital marketing can bridge a business to its consumers.
Customer Service 24/7
What will you consider more worthy of your time? Planning and strategizing the increase of your business’ profitability or responding to a customer’s email inquiry? Both tasks are equally important but can you deal with it both at the same time?
While clients and customers are the backbone of a business, handling inquiries and complaints are responsibilities a business owner can skip. With the customer’s accessibility to technology, customers now demand faster response and higher satisfaction in resolving their concerns.
Some digital marketing experts considered customer service as a new marketing. A good customer service can enhance the overall customer’s satisfaction. Listed below are the statistics commonly shared in the internet on customer service:
- Forty one percent of customers expect an email response within six hours of sending them.
- Forty seven percent of customers wait for a response an hour after an inquiry in social media.
- Seventy two percent of customers demand an action to a reported issue in Twitter within an hour.
A good customer service experience will likely get a good review. Moreover, customers share their experience in different but all effective ways. The experience is shared through the word of mouth, internet review, and in forums.
Many virtual assistants have experience handling customer service. Plus, the time zones will make handling customer inquiries available 24/7 since virtual assistants are mostly outsourced from different parts of the world.
By hiring a virtual assistant, you are giving yourself and your customer a huge favor. It is a win-win for both of you.
Accounting and Bookkeeping
As a business owner, you may be skilled and perform tasks with perfect accuracy related to your venture. However, you may fall short with accounting matters of your business or maybe you just lack time. Most business owners do.
Virtual assistants can take care of your business’ financial reports, and monitor income and expenses. However, monitoring is not the only the function of bookkeeping VAs. VAs can handle the following functions: manage payroll; create financial statements; generate and track invoices; comply with law taxes; and year end accounting.
Outsourcing VAs is the most practical choice, especially if your business cannot afford an in-house employee at the moment. But not hiring one who will take care of your business’ accounting and bookkeeping concerns can hurt your business.
The success of your business depends on a lot of factors but one thing remains true. You need someone whom you can trust and assign tasks that can boost your business. Customers’ access to the internet makes it possible for your business to reach more.
All there is waiting is a virtual assistant to fully utilize the potential of your business online. They are worthy of your investment. Achieve your business goals, accomplish more, and focus on strategic activities to level up your success.
Ready to scale up your business? Get in touch with us.
